Jessica Chastain Upset At $15 Compensation On JetBlue For Broken In-Flight Entertainment System
Hollywood actress Jessica Chastain was so unhappy over the credit offered by JetBlue when her in-flight-entertainment system malfunctioned that she took to Twitter to complain. Many have castigated her for being petty, but she has a point…
Jessica Chastain Cries Foul Over JetBlue Compensation
Chatain, 47, received a $15 future flight credit, along with everyone else onboard, when a system rendered the entire in-flight entertainment system inoperative. She was not happy about the credit:
“Thanks you @JetBlue for your $15.00 credit. My flight was $1,500 and the credit is 1/100 of the money I paid you. Strange that I paid that for your flight entertainment system that didn’t work for the duration of my 6hr flight, but I guess it was worth it for this $15 credit.”
A JetBlue representative on Twitter asked her to DM more details. She shared that too:
“I understand but I spent $1,500 on the flight and so did my husband. There should be some flight credit or something since I have a TrueBlue account and have been a loyal customer.”
I’m not sure having a TrueBlue account or claiming to be “loyal” will get anyone far, but the fact that she spent $1,500 on her ticket (sounds like she was flying transcontinental in Mint business class) does call into question the paltry compensation amount.
Many took to Twitter to attack her…so much so that she later deleted her original tweet…but I think there’s more jealousy at play there than anything else. Just because she can “afford it” or there were other folks suffering far worse injustices than an inoperative screen does not mean she should accept such low compensation.
How much is IFE worth anyway? Even though it is secondary to safe passage from point A to B, isn’t IFE one of the fundamental selling points of JetBlue? Extra legroom, free wi-fi, seatback screens? That’s the JetBlue way…the business model. A passenger who pays $1,500 for a ticket should expet a working screen…and so should a passenger in economy class. $15 does seem a bit insulting…
What do you think? What is reasonable compensation for a broken IFE screen on a coast-to-coast flight?
image: Wikimedia Commons