My SkyTeam Flights Are Crediting Very Oddly To SAS EuroBonus…

I’m live-blogging my SAS EuroBonus SkyTeam Million Mile challenge this week. Click here for background and route information. Now I’m having trouble with a glitch in my flights posting!

As we continue through this SAS Million Mile trip, I’ve encountered a strange recurring glitch with my SkyTeam flights posting to my SAS EuroBonus account when I fly a carrier for more than one segment on a single ticket.

SAS EuroBonus Glitch?

My complete itinerary is here.

On this trip, I’ve had to fly some carriers twice:

SAS (London – Copenhagen – Malaga)
Saudia (Tunis – Jeddah – Kuala Lumpur)
Xiamen (Jakarta – Xiamen – Tapei)
Korean Air (Shanghai – Seoul – Los Angeles)

We’ll have to wait and see what happens with the Korean Air segments, but for SAS, Saudia, and Xiamen a curious thing happened: the second segment posted, but not the first one.

So for SAS, Copenhagen – Malaga posted, but London – Copenhagen did not.

For Saudia, Jeddah – Kuala Lumpur posted, but Tunis – Jeddah did not.

For Xiamen, Xiamen – Tapei posted, but Jakarta – Xiamen did not.

And when I requested credit for these flights on the SAS website, an error resulted (requiring a manual request that could take up to five weeks to process). In any case, I am quite glad that at least one segment from these three tickets posted (thus satisfying the rules of the challenge), but I’m curious if this is some sort of known technical glitch with EuroBonus that I just have not read elsewhere.

As an aside, the Air Europa and China Airlines flights also did not post automatically, but did post instantly once I filled out the missing miles form on the SAS website.

Has anyone else run into this issue?

image: SAS