Rude: Air Canada Agent Curses Out Guest Over Lounge Access

The customer is not always right, but in a customer-facing role, even in 2024, it is still necessary to be respectful and at the very least, don’t cuss out the customer. But that’s exactly what “Patty” did at the Air Canda Maple Leaf Lounge in Los Angeles: cursing is not the way to deal with…

OPINION: Stop Comparing Boeing Starliner Astronauts to Airline Passengers Stranded on Holiday

Photo by Bob Hines/NASA – flickr.com, Public Domain A misconception has been circulating in news and on social media for weeks that the NASA astronauts who flew the Boeing Starliner -named Calypso- to the International Space Station are “stranded in space”. It’s easy to make comparisons with airline passengers stranded mid-itinerary in unfamiliar airport terminals.…

STARLUX Airlines adds Seattle as its third North American destination

STARLUX Airlines’ inaugural flight from Taiwan Taoyuan International Airport (TPE) to Seattle-Tacoma International Airport (SEA) received a traditional water-cannon salute as it taxied to the gate STARLUX Airlines added Seattle as its third North American destination on Aug. 16, 2024, following Los Angeles and San Francisco, which saw service starts in 2023. The fledgling Taiwan-based…

Putting the *NEW* in Newark: EWR’s Impressive New Terminal A

It’s an exciting time for New York City’s airports. We’ve already written about the amazing planespotting from the new skybridges at LaGuardia and the huge New Terminal One project at JFK. Across the Hudson River at Newark International there’s major work going on too. The first phase there was a from-scratch rebuild of the 50-year-old…