Frontier Airlines Turns Away Late Passenger With Medieval-Style “Drawbridge” Defense
Is going to prison really worthwhile to make your Frontier Airlines flight? Or are they one and the same? One Denver passenger did not take no for an answer when he showed up late to the boarding gate, but was met with the old “drawbridge” defense that dates back hundreds of years.
Late Frontier Airlines Pushes Past Gate Agent And Runs Toward Aircraft Only To Face Raised “Drawbridge”
This was posted a few weeks ago, but it just came into my feed today and I had to chuckle. Video shows a late-arriving passenger in Denver barreling past a gate agent and out onto the apron to try to board his Frontier Airlines flight.
It’s alleged that the man pushed the gate agent aside to get by and if he did, I hope the book is thrown at him for battery.
As he runs out to the aircraft, a member of ground staff lifts up the ramp to the aircraft, like a drawbridge to an ancient castle being raised. The man stops and tries to find a way through, but the defense proved impenetrable.
I suspect the police were called and arrested him not only for battery but also for trespassing. Again, well deserved. But I do feel his pain, at least somewhat. Notice that passengers were still waiting to board on the jetbridge. He could have easily been allowed onboard, joined the queue, and boarded the flight.
I don’t like rewarding bad behavior and the boarding cutoff is the cutoff (20 minutes prior to departure on Frontier), but when you see people waiting to board and are denied for arriving a minute or two later, I can understand the anger.
Frontier’s customer service at Denver is atrocious…my wife and kids got caught here earlier in the year and it was a total mess (thank goodness for the nearby Capital One Lounge).
But poor service (often because agents’ hands are tired or they are coached to deliver poor service because it is part of the business model) does not excuse assault or battery.
> Read More: Frontier Airlines’ Absurdly Incompetent Customer Service