Passenger Sues JetBlue Over “Bodily Injuries” From Ice Cream Sandwich Served Onboard

A New Jersey woman has sued JetBlue over an ice cream sandwich it served onboard, alleging she suffered “bodily injuries” from the frozen treat that was “dangerously cold.”

Woman Sues JetBlue Over Frozen Ice Cream Sandwich

Karla Quinonez alleges JetBlue was negligent for “serving food at a temperature below what is reasonable or safe for consumption” and that flight attendants failed to warn her “of the dangerously cold temperature and solid state of the ice cream sandwich she was served.”

“The ice cream sandwich that Defendant served to Plaintiff was frozen solid and caused Plaintiff to sustain severe bodily injuries, including a root fracture of tooth number 10.”

The injury occurred on a JetBlue flight 1907 from New York (JFK) to Paris (CDG) on August 20, 2024. JetBlue serves complimentary meals on that flight and for dessert, “Core” (economy class) passengers were served a “chomp size” strawberry shortcake ice cream sandwich made by the Nightingale Ice Cream company.

You can read the complaint here.

She is suing JetBlue for:

strict liability
negligence

and is demanding a jury trial and seeking an unspecified sum over $75,000.

Quinonez blames her “pain, suffering, and mental anguish” solely on JetBlue’s “negligent acts.”

While I have some sympathy for Quinonez’s tooth injury, I am sure I am not the only one who checks my food before I bite into it…that seems to be on her, not JetBlue.

Should JetBlue be serving ice cream so cooled by dry ice that passengers cannot safely eat it? Ideally, food would always be served at the proper temperature. But I’d rather than something frozen that can melt than something that has already melted and become a goopy, sticky mess.

JetBlue already stopped serving hot food…will this lawsuit make it stop serving cold food as well?

There’s always room for ice cream with us. (Soft)serving Nightingale’s Strawberry Shortcake and Jude’s Truly Chocolate ice cream on our London routes. #NationalIceCreamDay

Our pantry is filled with free snacks, but ice cream is served a la cart(e) by our inflight crew! pic.twitter.com/tr3vgbtmDy

— JetBlue (@JetBlue) July 17, 2022

> Read More: JetBlue Eliminates Hot Meals On Transatlantic Flights In Economy Class…