Review: KLM 737-800 Business Class (Below Average)

By Leila

a plane at an airport

My KLM 737-800 flight from Prague to Amsterdam in business class was uneventful. While the service was excellent, KLM offers a below-average business class product within Europe.

KLM 737-800 Business Class Review (PRG-AMS)

I booked my return ticket from Prague (PRG) to Los Angeles (LAX) via Amsterdam (AMS) for only 50,000 Flying Blue miles plus 325.51 USD in taxes.

Check-In + Security

I checked in online and was able to totally bypass the check-in line at Prague (which was strangely deserted anyway, even though I arrived at about 90 minutes before departure, which I would have thought would have been when others arrived too).

people standing in a terminal

people in an airport terminal

a statue of an airplane with a person sitting on a platform

Prague has a dedicated “fast track security line for business class passengers and the screening was very smooth.

a airport terminal with a sign and a couple of people

a green sign with arrow in a building

a blue sign on a tile floor

Lounge

KLM passengers use the airport’s “Business Class” lounge in Terminal 2 (Schengen area). I also stopped at the Erste Premier Lounge, a Priority Pass Lounge, and found the food was exactly the same.


> Read More: Prague Airport Business Lounge (PRG)
> Read More: Erste Premier Lounge Prague (PRG)


Boarding

Arriving at the gate, I found my flight was delayed by 30 minutes…in fact, boarding did not begin until our scheduled departure time at 6:30 pm.

a plane on the runway

a room with chairs and trees in front of a window

a plane on the tarmac

a blue and white airplane on a runway

KLM 1358
Prague (PRG) – Amsterdam (AMS)
Tuesday, April 1
Depart: 6:30 PM
Arrive: 8:05 PM
Duration: 1hr, 35min
Distance: 439 miles
Aircraft: Boeing 737-800
Seat: 1A (Business Class)

Boarding was very efficient and by 7:00 pm we were in the air. The captain announced we would make up time and land in Amsterdam Schiphol on time.

people standing in a room with signs and luggage

Seat

The seats in the front of the aircraft are marketed as business class, with the middle seat in each row kept empty for added space and comfort. As is typical across Europe, the size of the business cabin is flexible and depends on demand—the curtain divider can be moved forward or back, with a maximum of six rows (24 seats). If the economy section extends into the front of the aircraft beyond row 7, those seats are instead sold as Economy Comfort and have two extra inches of legroom (33 inches instead of 31 inches).

a plane with seats and a ceiling

a row of seats in an airplane

a row of seats in an airplane

a row of seats in an airplane

These Recaro SL3710 seats are not ideal for long flights, but were no issue for the short hop to AMS and featured a six-way adjustable headrest and a USB-A port under the seat. The cabin had individual air vents in the overhead passenger service unit.

a person's leg in jeans and white shoes standing in a room

a safety card in a blue seat

a close up of a power outlet

a white panel with lights and a blue strip

As of August 2025, KLM’s Boeing 737-800 fleet has an average age of approximately 18.5 years…and I think that shows most in how scratched the windows are. I enjoy looking out the window when I fly and always choose window seats when available, but my windows did not do me much good on this flight:

a sun shining through a window

an airplane wing and a city

Wi-Fi + IFE

With no views out the window and no screens, I was thankful the flight had Wi-Fi available and connected to the free messaging pass.

a screenshot of a message pass

 

Food + Drink

Dinner was served moments after takeoff, beginning with a “strawberry sunshine” smoothie (with strawberry and orange). I also had sparkling water with lemon (I appreciated that sparkling water was served in a 50 mL bottle).

a glass of water and a bottle of juice

a bottle of green liquid and a glass with a lemon on a table

Meals are now served with 100% disposable dishes, plates, and utensils, all found inside a fancy blue cardboard box with the KLM logo embossed in gold in the center. The box, designed for KLM by Dutch designer Marcel Wanders, is full of intricate details.

a box on a table

Lifting up the box, I found a menu card on top which explained the contents of the box:

Main Course
Teriyaki soba noodle salad with soy beans, oriental vegetables, and plant-based teriyaki beef. Topped with spring onions.

Served with moon crackers, bread and butter, and a selection of macarons

a hand holding a blue menu

a hand holding a menu

a tray of food on a table

The bread roll was warm, the rest of the meal cold.

Lifting up the plastic covers, I found a very attractive salad, though I’m not sure about “moon crackers” side dish and the macaron cookies were tasteless…

a tray of food on a table

food in a tray with meat and vegetables

food in a tray with food in it

I like eating fresh food (that’s a relative term of course, when talking about airline food) and so the idea of a freshly-made salad on a short 439-mile flight is appealing. I’m not a fan of soba noodles, but this was a very acceptable dish. It seems KLM has a falafel dish in the rotation, which I would have greatly preferred.


> Read More: KLM’s “Deluxe Meal Box” In Intra-European Business Class


Lavatory

A dedicated business class lavatory is located in the front of the plane. It was clean, but had no additional amenities. I do love the Delft Blue Houses wallpaper!

a sink and toilet in a bathroom

a sink with a soap dispenser and a bottle

a white object on a wall

a sign on a toilet paper roll

Service

Excellent service onboard, with an attentive “mature” flight attendant working business class that clearly loved her job. She was quite chatty, which I find is much more common on KLM than on Air France, Lufthansa, or SAS.

CONCLUSION

Despite taking off 30 minutes late, we landed precisely on schedule at AMS and I was soon on my way to the Hyatt Place for my overnight in Amsterdam.

an airplane at an airport

a blue airplane at an airport

a group of airplanes parked at an airport

people walking in a terminal

a large billboard with a picture of a man and a woman on a bicycle

I do consider the overall product below average because of the boxed meal and older plane, but that’s not to say it was a bad flight…the flight was perfectly pleasant (though thankfully short).